Accessible facilities

Toilets
There are accessible toilets in the off the Central Hall, by the Mammals gallery, and in the Underground Café. In the Red Zone, they are in the entrance lobby. In the Darwin Centre, you’ll find them next to the information desk.

Eating and shopping
Most counters at our restaurants and cafés are accessible. Disability-aware staff are on hand to help. Find more information in Eating and drinking and Shops.

Sign language
Some Museum staff offer signing and communication skills. Signed interpretation is an integral part of the Museum’s education programme, for more information please call our schools booking line +44(0)20 7942 5555.

Loops and headphones
The information desks at the entrances have portable induction loops. The Darwin Centre has a fixed loop facility at the information desk and in the Darwin Centre Live space. Neck loops or headphones are available on all tours for visitors with partial hearing.

Telephones
There are accessible telephones in the Cromwell Road entrance lobby, the Central Hall toilet lobby and the Earth Galleries entrance lobby.

Typetalk
We welcome textphone calls via Typetalk, user prefix 18001 020 942 5000.

Library and reading rooms
In the Library, online images can be viewed with high-resolution monitors. A number of accessible reading rooms are available. Please ask staff for assistance. You can access the Library Catalogue using Jaws or Zoomtext software, installed on a computer in the General Library.

Library opening times: Monday to Friday, 10.00 to 16.30. For more information, please call the Library enquiry desk on +44 (0)20 7942 5460.

Darwin Centre Explore tours
If you have any access requirements, it is essential to pre-book for a tour. Please call +44 (0)207 942 6128 or book in person at one of the information desks, explaining your requirements.